Privacy Policy


Personal Information We Collect About You

We collect your Personal Information on the Site to enhance the services we offer you, maintain and improve the Site, protect the security of you and our Site, comply with legal obligations, and inform you about other services and products that may be available through us, our affiliated companies, or through our marketing alliances. We collect Personal Information about you when you interact with or utilize services offered on this Site, such as:

  • Creating a profile with us;
  • Making reservations, accommodation requests and payments;
  • Joining The Crescent Club;
  • Consenting to marketing communications;
  • Applying for a job;
  • Submitting comments, reviews, or other user-generated content;
  • Connecting or interacting with us through social networks (e.g., Facebook, Google+, Twitter); or
  • Requesting customer or technical support.

Personal Information includes:


  • Name;
  • Postal or billing address;
  • E-mail address;
  • Telephone or mobile number;
  • Payment card information;
  • Government identification (e.g., Aadhar Card, Pan card, passport identification to verify traveler identities);
  • Device being used (for our mobile site);
  • Member hotel stay information;
  • Your preferences regarding your member hotel stay (e.g. bed size, smoking versus non-smoking room); and
  • Other relevant data.

Use and Sharing of Personal Information


We only process and share your Personal Information, including sharing with service providers or other external entities, to the extent reasonably necessary to fulfil your requests and meet our legitimate business and legal objectives. When we disclose Personal Information to external entities to perform services for us, we establish by contract that they may access your Personal Information only for the purposes of performing those services. We may also use what we know about you to offer you other products and services. We may combine your online information with information collected from offline or online sources, or information we already have.

Security of Your Information

We maintain reasonable technical, electronic, and organizational security procedures to maintain the security of Personal Information, and safeguard Personal Information against unauthorized or unlawful processing and/or against accidental or unlawful loss, alteration, disclosure or access.

Amenities