Payment Terms
For Room Booking
We required 50% advance for confirmations of room booking of any category.
Total room rent is payable in advance in order to confirm the bookings.
After the confirmation of the booking, please note our advance payment policy:
For Wedding & Large Celebration
- 25% of the total room tariff at the time of the confirmation of the booking
- 100% of the total room tariff and chartering cost three months in advance
- 80% of the balance of total expected budget 45 days in advance.
- 20% remaining balance to be paid 15 days in advance of the event date
- Security deposit 25% of room rent by cash/cheque is mandatory
- If not complied to, the booking can be cancelled – Full clearance of bill at the check-out
Cancellation Policy
Cancellation Charges
- 100% if cancelled Three day prior to booking or on the same day.
- Credit/Debit card cancellations will be charged 5% extra.
For Groups / for Special Celebration Dates (24th, 25th, 30th & 31st of December & Long weekends)
- 100% if cancelled fifteen days in advance or later.
- Credit/Debit card cancellations will be charged 5% extra.
Confirmation/cancellation policy for weddings and large celebrations
- 25% of the total room tariff at the time of the confirmation of the booking.
- 100% of the total room tariff and chartering cost three months in advance.
- 80% of the balance of total expected budget 45 days in advance.
- 20% remaining balance to be paid 15 days in advance of the event date
- Security deposit 25% of room rent by cash/cheque is mandatory
- If not complied to, the booking can be cancelled.
- Full clearance of bill at the check-out.
In case of any cancellation the GST of 18% on the advance will have to be retained as it is to be paid by us to the authorities by the 5th of the next month.
- Total advance paid will be retained if cancelled anytime within 3 months of booking date.
- 100% of the advance will be retained if cancelled 1 month prior to the date.
Any postponement of the booking will be treated as a cancellation will be governed by the Cancellation Policy.
- A group booking is defined as :
- 2 rooms or more for hotels with an inventory of 4-10 rooms
- 5 rooms or more for hotels with an inventory of 11-21 rooms
- 10 rooms or more for hotels with an inventory of 22-65 rooms
- Refunds only through cheque for bookings made by cash/cheque/bank transfer.
- Online refunds for bookings made through the website usually take 7-10 working days.
- Credit/debit card online refunds will only be made against credit/debit card bookings and usually take 15 working days.
- The original receipt must be presented for processing the refund.
- Credit/debit card cancellations will be charged 5% extra.
Privacy Policy
Personal Information We Collect About You
We collect your Personal Information on the Site to enhance the services we offer you, maintain and improve the Site, protect the security of you and our Site, comply with legal obligations, and inform you about other services and products that may be available through us, our affiliated companies, or through our marketing alliances. We collect Personal Information about you when you interact with or utilize services offered on this Site, such as:
- Creating a profile with us;
- Making reservations, accommodation requests and payments;
- Joining The Crescent Club;
- Consenting to marketing communications;
- Applying for a job;
- Submitting comments, reviews, or other user-generated content;
- Connecting or interacting with us through social networks (e.g., Facebook, Google+, Twitter); or
- Requesting customer or technical support.
Personal Information includes:
- Name;
- Postal or billing address;
- E-mail address;
- Telephone or mobile number;
- Payment card information;
- Government identification (e.g., Aadhar Card, Pan card, passport identification to verify traveler identities);
- Device being used (for our mobile site);
- Member hotel stay information;
- Your preferences regarding your member hotel stay (e.g. bed size, smoking versus non-smoking room); and
- Other relevant data.
Use and Sharing of Personal Information
We only process and share your Personal Information, including sharing with service providers or other external entities, to the extent reasonably necessary to fulfil your requests and meet our legitimate business and legal objectives. When we disclose Personal Information to external entities to perform services for us, we establish by contract that they may access your Personal Information only for the purposes of performing those services. We may also use what we know about you to offer you other products and services. We may combine your online information with information collected from offline or online sources, or information we already have.
Security of Your Information
We maintain reasonable technical, electronic, and organizational security procedures to maintain the security of Personal Information, and safeguard Personal Information against unauthorized or unlawful processing and/or against accidental or unlawful loss, alteration, disclosure or access.